"Mastering Customer Service: Strategies for Exceptional Customer Experience"
#CustomerService #CustomerExperience #ExceptionalService #CustomerSatisfaction #Professionalism #CommunicationSkills #ProblemSolving #CustomerRelations #ServiceExcellence #CustomerDelight
Unlock the secrets to exceptional customer service in this comprehensive webinar. Learn strategies for building rapport, handling complaints, effective communication, dealing with difficult customers, projecting professionalism, and becoming a customer service superstar.
Join us to revolutionize your approach to customer interactions!"
Webinar Duration: Three Hours
Target Audience: Customer service representatives, managers, entrepreneurs, and anyone interested in enhancing customer satisfaction and loyalty.
Agenda:
1. Building Customer Rapport And Goodwill - Understanding the importance of rapport in customer interactions - Techniques for building rapport quickly - Creating a positive first impression
2. Handling Problems And Complaints - Strategies for effective problem-solving - Turning complaints into opportunities for customer delight - Handling challenging situations with empathy and professionalism
3. How To Communicate With Customers - Effective verbal and non-verbal communication skills - Active listening techniques - Tailoring communication to different customer personalities and preferences
4. Dealing With Difficult Customers - Identifying different types of difficult customers - Strategies for de-escalation and conflict resolution - Maintaining composure under pressure
5. Projecting A Professional Image - Dressing and grooming for success - Professional etiquette in customer interactions - Maintaining professionalism across all communication channels
6. How To Be A Customer Service Superstar - Going above and beyond for customers - Creating memorable experiences that foster loyalty - Continuous improvement and self-development in customer service skills
Who Should Attend: Customer service representatives, managers, entrepreneurs, and anyone interested in enhancing customer satisfaction and loyalty. Register now to secure your spot and take the first step toward reclaiming your time and achieving greater success in all areas of your life.
Don't miss this opportunity to invest in your future! Sign up today and unlock the power of effective time and task management. Reserve your spot. Limited spaces are available, so act fast!
Participant Investment : Rs 5000.00 per participant -
Early bird offer Rs 3540.00.00 per participant (inclusive of GST)
Participants will get Course Material ( soft copy) and Certification of Participation (soft copy) will be given. Pay to UPI ID - asktenali@kbl or contact us.
Register Now!